Shipping & Delivery

Every Raiman Rocks order is prepared with the utmost care and personal attention. Should you need assistance, our team is here to help at every step.

Overview

- All orders include complimentary delivery via FedEx and its trusted delivery partners, along with full transit insurance, tracking, and signature upon delivery.
- Orders are dispatched within 3 business days. Please allow up to 7 additional business days for pieces requiring resizing.
- Delivery within the United States takes 1–2 business days after dispatch. International delivery times vary by destination.

1 ⬩ Shipping Destinations

Raiman Rocks provides complimentary delivery on all orders to the destinations listed below. Shipping availability is confirmed at checkout and may change from time to time.

North America

- - United States and Canada

Europe

- - Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom

Asia

- - China, Japan, South Korea, and Taiwan

Middle East

- - Israel, Qatar, and the United Arab Emirates

Oceania

- - Australia and New Zealand

2 ⬩ Order Processing

Orders are carefully prepared and dispatched within 3 business days after order confirmation.

Orders requiring resizing are an exception and may require up to 7 additional business days before dispatch, for a total processing time of up to 10 business days.

Business days are Monday through Friday, excluding United States federal holidays. Processing time is separate from the estimated transit times below.

3 ⬩ Shipping Services & Delivery Estimates

Domestic United States orders are sent via FedEx Overnight.

International orders are dispatched through FedEx. Final-mile delivery may be completed by an authorized local delivery partner.

Estimated transit times after dispatch are:

Destination	Estimated transit time
United States	1–2 business days
Canada	2–3 business days
Europe	3–5 business days
Asia	5–8 business days
Middle East	5–8 business days
Australia	5–8 business days

These estimates begin after the order has been transferred to FedEx. They are not guaranteed and may vary according to the destination address, service availability, customs clearance, weather, carrier disruptions, or other circumstances outside our reasonable control.

4 ⬩ Insurance, Tracking, & Signature

Every Raiman Rocks order is fully insured while in transit and includes tracking.

Tracking information will be provided when your order has been dispatched. A signature is required upon delivery for every order. Please ensure that someone will be available to receive and sign for the shipment.

If no one is available, the delivering carrier may attempt delivery again or hold the shipment for collection in accordance with its policies.

5 ⬩ International Orders

International shipments may be subject to customs review.

The customer is responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are separate from the complimentary shipping provided by Raiman Rocks and may be collected before delivery.

Customs processing may extend the estimated delivery time.

6 ⬩ Address Requirements & Changes

For security reasons, orders must be shipped to a verified residential or business street address. We do not ship to P.O. boxes, hotels, or freight-forwarding services.

Please review your shipping address carefully before completing your purchase. If a correction is needed, contact Raiman Rocks as soon as possible.

Address changes cannot be guaranteed after an order has been dispatched. For security reasons, the carrier may restrict the redirection of insured shipments.

7 ⬩ Questions & Concerns

If you have any questions or concerns, please contact us at info@raimanrocks.com.

If your shipment appears damaged or tampered with upon arrival, or if tracking indicates an unexpected delay, please contact us promptly. Retain the shipment, its contents, and all original packaging while we assist with the carrier or insurance investigation.

Last updated: September 18, 2026