Returns & Refunds
We want you to feel completely confident in your Raiman Rocks purchase. If something isn’t right, please contact us—we’re here to guide you through every step.
Overview
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- You may request a return for eligible jewelry within 5 days of delivery. Authorized return shipping is complimentary and fully insured.
- Jewelry may be carefully tried on to assess fit and appearance but beyond that must not be worn, altered, or damaged, and must be returned in its original condition with all original tags and packaging.
- Made-to-size, resized, custom, bespoke, personalized, engraved, special-order, and final-sale pieces are not eligible for return.
1 ⬩ Return Eligibility
We offer a 5-day return policy on eligible jewelry purchases. You must contact us within 5 calendar days after your order is delivered to request a return.
To be eligible for a return, the jewelry must be:
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Worn only to carefully assess fit and appearance, and otherwise unused, undamaged, and unaltered after delivery.
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In the same condition in which it was received.
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Returned with all original tags and original packaging.
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Accompanied by the original receipt or other proof of purchase.
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2 ⬩ Made-to-Size Jewelry
A ring or bracelet resized specifically for the customer is considered made-to-size. Made-to-size jewelry is final sale and is not eligible for return, refund, or exchange. A ring or bracelet ordered and delivered in its original size, without modification, is not considered made-to-size, resized, or altered.
Rings
Bracelets
Made-to-size jewelry also includes other pieces manufactured or modified specifically to the customer’s requested size. An in-stock piece delivered in its existing size without modification is not considered made-to-size.
By ordering a made-to-size piece, the customer acknowledges that it is final sale and is not eligible for return, refund, or exchange.
These exclusions do not apply if a piece arrives damaged or defective, or if Raiman Rocks sends the wrong item. Nothing in this policy limits any rights or remedies available under applicable law.
3 ⬩ Starting a Return
To request a return, you must contact us at info@raimanrocks.com within 5 calendar days of order delivery. Please include your order number and identify the item you wish to return.
Returns must be authorized before they are shipped. If your return is approved, we will provide return instructions and a prepaid and fully insured FedEx return-shipping label.
The return must be received by FedEx within 48 hours after return authorization.
Items shipped without prior authorization, sent to an unauthorized address, or shipped after the applicable deadline may not be accepted.
Once received, the item will be inspected to confirm that it meets the return requirements above.
4 ⬩ Complimentary Return Shipping
Raiman Rocks pays the return-shipping cost for all authorized returns.
Once a return is authorized, we will provide a prepaid, trackable, and insured FedEx return-shipping label insured for the item’s full purchase value, with signature confirmation when available. No return-shipping charge will be deducted from an approved refund.
The customer is responsible for packaging the jewelry securely, following the provided instructions, and obtaining a carrier acceptance scan. Raiman Rocks assumes the risk of loss or damage in transit after that scan, provided the approved label and packaging instructions were used.
Return-shipping costs incurred independently by the customer will not be reimbursed unless Raiman Rocks approved the alternative shipping arrangement in writing beforehand.
5 ⬩ Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your jewelry arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at info@raimanrocks.com. Please include your order number, a description of the issue, and clear photographs when possible.
If we confirm that the item arrived damaged or defective or that an incorrect item was sent, we will provide a prepaid return-shipping label or arrange another approved remedy.
Limitations applying to made-to-size, custom, personalized, engraved, special-order, sale, clearance, or final-sale merchandise do not apply when the item was damaged or defective before delivery or when Raiman Rocks sent the wrong item.
Nothing in this policy limits any rights or remedies available under applicable law.
6 ⬩ Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
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Made-to-size jewelry
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Fully custom or bespoke jewelry
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Personalized jewelry
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Engraved jewelry
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Special-order items expressly identified as such before purchase
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Sale or clearance merchandise marked “Final Sale” before purchase
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Gift cards
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Items other than jewelry, unless expressly identified as returnable
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Where required, the non-returnable status of made-to-size, custom, or specially ordered jewelry will be disclosed to the customer and acknowledged before purchase.
These exclusions do not apply if an item arrives damaged or defective or if Raiman Rocks sends the wrong item.
7 ⬩ Exchanges
We do not process direct exchanges.
If you would like a different eligible piece or size, please request a return for the original item and place a new order for the desired item. The original item must satisfy all return requirements, and its return must be authorized.
Made-to-size and other non-returnable items cannot be exchanged unless they arrived damaged or defective or Raiman Rocks sent the wrong item.
8 ⬩ Refunds
Once we receive and inspect an authorized return, we will notify you whether it has been accepted.
If accepted, the eligible refund will be issued to the original payment method. For credit-card purchases, we will initiate an approved refund within 5 business days after receiving the returned merchandise.
Your bank, credit-card issuer, or payment provider may require additional time to process and post the refund to your account.
Refunds include the eligible purchase price and applicable taxes. No return-shipping, restocking, or administrative fee will be deducted from an approved refund.
Items that do not satisfy this policy may be declined and returned to the customer.
9 ⬩ Questions
For questions about returns, please contact us at info@raimanrocks.com.
